Shipping Policy

Our products are made to order, which means each piece is printed specifically for you after your order is placed. We work with Printify, a print-on-demand partner whose production facilities and carrier network determine where and how your order ships.

Production and delivery times are estimates, not guarantees. Orders may arrive in separate packages, and international orders may incur customs duties, VAT, or other import charges that are the customer's responsibility.

If something goes wrong with your shipment, contact us at support@tshirtcravers.com and include your order number. We will review the issue and work with you under this Shipping Policy and our Return Policy (/returns).

T-Shirt Cravers, LLC is a US-based online store offering made-to-order graphic t-shirts, hoodies, and related apparel across our Music, Faith, and Coffee collections. This Shipping Policy is governed by the laws of the State of New York.

Orders are currently placed through our Etsy storefront. We are also preparing a WooCommerce storefront on our own server. References to the "storefront" mean the Etsy or WooCommerce storefront used for the applicable order, where available.

Our fulfillment partner is Printify. Printify prints and ships products through its network of production facilities and carriers. The production facility and carrier used for an order may vary based on the product, destination, availability, and other fulfillment considerations.

Each item is printed specifically for the customer after an order is placed. Because products are made to order, production does not begin from a ready-made inventory of finished goods.

Production time for an order depends on various factors, including the time of year, product availability, and order size. In general, most orders are shipped within 2-7 business days after the order is submitted. The fulfillment timeframe may vary for each order, and the average production time is not guaranteed - holidays and high-volume seasons will cause production time to increase.

Why an order may take longer

Production and fulfillment may take longer than average if:

• The garment is out of stock and needs to be ordered from the supplier (and if the delay is only a few days, the print providers do not necessarily inform us);
• The product did not pass the post-production quality check and needs to be reprinted to ensure a high-quality standard; or
• The order contains 12 or more items.

If your order has not been updated or shipped within 7 business days, please contact our Support Team at support@tshirtcravers.com for a status update.

Production estimates are not guarantees. An order is not considered shipped until it has completed production and has been transferred to a carrier.

Orders are processed on business days, generally Monday through Friday, excluding holidays observed by the applicable production facility and T-Shirt Cravers.

There is no fixed daily order cut-off time. Orders enter the production queue when they are placed, and processing runs on business days (weekends and holidays excluded).

The order-processing date may also depend on when the applicable storefront confirms the order and payment.

Transit times depend on the shipping method selected. The following are typical transit-time estimates (not including production time unless expressly stated), and they are estimates only and are not guaranteed:

• Economy (US): 4-8 business days
• Standard (most providers): 2-5 business days
• Priority: 2-3 business days (depending on availability)
• Express Delivery: 2-3 business days, including production

Express delivery estimates start when the order enters production - orders placed before 12 PM Monday typically arrive Wednesday or Thursday.

Actual delivery time may vary based on the destination, carrier, service level, customs processing, weather, transportation delays, local delivery conditions, and other factors. International delivery estimates do not include time that may be required for customs clearance.

T-Shirt Cravers does not guarantee a specific delivery date unless a specific written guarantee is expressly provided through the applicable storefront.

Shipping rates vary based on the shipping method, product type, print provider, and delivery destination, and shipping is not included in the product price.

Rates are calculated and shown at checkout on the storefront used for the order. The available shipping methods and rates may vary based on the product, quantity, destination, fulfillment location, and carrier.

Free shipping

T-Shirt Cravers does not offer free shipping. There is currently no free-shipping threshold.

Promotional shipping offers may have additional terms, including product, destination, minimum-order, or promotional-code restrictions.

When an order ships, tracking information is generally sent to the email address associated with the order or made available through the applicable storefront.

Tracking information may take 24-72 hours to show movement after it is issued. A tracking number that initially shows no movement does not necessarily mean that the package is lost.

You may check the status of your order through:

• The tracking link or tracking number provided in your shipping notification;
• Your Etsy order page, for orders placed through Etsy; or
• Your WooCommerce order page, when applicable and available.

If you need help locating tracking information or if tracking appears stalled, contact us at support@tshirtcravers.com with your order number and the shipping address used for the order.

Items in the same order may be produced at different facilities and may ship separately. As a result:

• You may receive more than one tracking number;
• Packages may arrive on different dates;
• Shipping notifications may be sent separately; and
• Separate packages may be delivered by different carriers.

Where applicable, shipping charges and available shipping options will be displayed at checkout for the order placed through the applicable storefront.

Customers are responsible for reviewing and confirming their shipping address before submitting an order.

An address change may be possible only if we receive the request before the order enters production. Once an order has entered production or has been shipped, we may be unable to change the address or redirect the package.

If an order is shipped to an incorrect or incomplete address supplied by the customer, or if a package is returned as undeliverable because of an address issue, the customer may be responsible for any additional shipping or reshipment charges. A reshipment may be subject to product availability and the applicable storefront's rules.

Contact support@tshirtcravers.com as soon as possible if you notice an address error. We cannot promise that an address change will be completed after an order is placed.

If your order is delayed, appears to be lost, or arrives damaged, contact us at support@tshirtcravers.com.

Please report a shipping issue within 30 days after the stated or estimated delivery date, or as soon as reasonably possible. Include:

• Your order number;
• The name and shipping address on the order;
• A description of the issue;
• Photos of damaged packaging or products, where applicable; and
• Any relevant tracking information.

Delayed shipments

First, review the tracking information and allow reasonable time for carrier updates. If the package remains delayed beyond the applicable estimated delivery timeframe, contact us so we can review the shipment.

Lost shipments

We may review the tracking history and, where appropriate, request a carrier investigation or claim through the applicable fulfillment or shipping channel. Carrier investigations may take time, and we may ask for information needed to support the claim.

If a shipment is confirmed lost, or if the circumstances otherwise qualify under our Return Policy (/returns), we may provide a replacement or refund in accordance with that policy and the applicable storefront's terms.

Damaged shipments

If an item arrives damaged, misprinted, defective, or otherwise not as ordered, contact us with photographs and details. We may ask for photographs of the product, packaging, shipping label, or other information needed to evaluate the issue and work with Printify or the carrier.

Approved remedies, including a replacement or refund, will be handled in accordance with our Return Policy (/returns) and the applicable storefront's terms.

We do not promise a replacement or refund for delays, loss, or damage caused by circumstances outside our reasonable control, except where required by applicable law.

International orders may be subject to customs fees, duties, VAT, import taxes, brokerage fees, handling charges, or other charges imposed by the destination country or its authorities.

These charges are the customer's responsibility. T-Shirt Cravers does not collect, control, calculate, or guarantee the amount of these charges, and we cannot estimate or refund them.

If a customer refuses delivery because of customs charges, duties, VAT, or other import costs, the resulting return, disposal, or reshipment is not covered by T-Shirt Cravers. Any refund or other remedy will be considered in accordance with the applicable storefront's terms, our Return Policy (/returns), and applicable law.

Customers are responsible for determining whether the destination country permits the importation of the ordered products and for providing any information required for customs clearance.

International shipping availability depends on the product, destination, production facility, carrier, and applicable laws or restrictions.

Our print providers can ship to most countries, but due to legal restrictions or shipping carrier limitations we currently do not ship to the following regions:

• Cuba;
• Iran;
• North Korea;
• Crimea Region, Donetsk People's Republic, and Luhansk People's Republic;
• Ukraine;
• Russia;
• Belarus;
• Palestine (including Gaza Strip);
• Ecuador;
• Syria.

A destination may be unavailable at checkout even if it is not listed above. The shipping destinations and options displayed by the applicable storefront at checkout control the available service for that order.

We may refuse, restrict, or cancel an order where shipping is unavailable, prohibited, impractical, or not supported by the applicable storefront, fulfillment facility, or carrier.

Orders placed through Etsy are also subject to Etsy's applicable terms, policies, checkout rules, and shipping information.

Orders placed through WooCommerce, when available, are also subject to the applicable WooCommerce checkout terms, payment-provider requirements, and order information shown at checkout.

If there is a conflict between this Shipping Policy and an order-specific shipping term expressly displayed at checkout, the order-specific term will apply to that order to the extent permitted by law.

This Shipping Policy should be read together with our:

• Terms and Conditions (/terms);
• Return Policy (/returns); and
• Privacy Policy (/privacy).

Nothing in this Shipping Policy limits, excludes, or waives any consumer guarantee, right, remedy, cancellation right, refund right, or other protection that cannot lawfully be limited or excluded under applicable law.

Where applicable law provides rights that are more favorable to the customer than this Shipping Policy, those rights apply.

We may update this Shipping Policy when our products, fulfillment arrangements, storefronts, carriers, or legal requirements change.

The updated version will be posted on this page with a new "Last updated" date. Changes will apply prospectively unless applicable law requires otherwise.