Return Policy

Our products are made to order, so we do not generally accept returns or exchanges for a change of mind, customer preference, or an incorrectly selected size. If your item arrives damaged, misprinted, defective, or different from what you ordered, contact us within 30 days after delivery. We will review the issue and may provide a replacement or refund.

You may cancel an order for a full refund, including original shipping charges, if you contact us before the order enters production. Once production or printing has begun, cancellation may not be possible.

This policy does not limit any consumer rights that cannot legally be excluded or limited.

Each T-Shirt Cravers item is made to order through our print-on-demand partner, Printify. Printify prints and ships the item after the order is submitted.

Because items are produced specifically in response to an order, we do not maintain a general inventory of ready-made products. This helps us avoid unnecessary waste and lets each piece go directly into its next real rotation.

Print-on-demand production may result in minor variations in:

• Color, shade, or appearance between a product image and the finished item;
• Print placement or alignment within a reasonable production tolerance;
• Garment texture, fabric composition, or fit between product batches; and
• Sizing measurements within the tolerances stated on the applicable product page.

Minor variations of this kind are not defects. Genuine manufacturing defects, significant misprints, materially incorrect items, and items materially different from the order are covered by this Return Policy.

If an item arrives:

• Damaged;
• Misprinted;
• Defective or faulty;
• Different from the item ordered;
• In the wrong size because we sent the wrong size; or
• Otherwise materially different from the product ordered,

contact us within 30 days after delivery.

After reviewing the information and any photographs, we may provide one of the following remedies, as appropriate:

• A replacement of the affected item;
• A reprint or replacement arranged through Printify's reprint or replacement process;
• A refund to the original payment method; or
• Another remedy required by applicable law.

A replacement may be provided where a refund is impractical, where Printify's reprint process is the appropriate resolution, or where the customer prefers a replacement and applicable law permits that remedy.

For a damaged or incorrectly supplied item, T-Shirt Cravers, LLC will pay or reimburse reasonable return shipping costs when we determine that returning the item is necessary. Do not send an item back unless we provide return instructions.

Except where applicable law provides otherwise, we do not accept returns based solely on:

• A change of mind;
• Customer preference;
• Ordering the wrong size;
• Ordering the wrong color or style;
• An expectation about color, placement, or fit that differs from the product information;
• Ordinary variations associated with print-on-demand production; or
• The customer no longer wanting the item.

Customers are responsible for reviewing the product description, measurements, sizing chart, color information, and other product details before ordering. An order placed in the wrong size is not considered defective.

Return shipping for a change-of-mind, preference-based, or incorrectly sized order is not covered by T-Shirt Cravers, LLC, and such items generally cannot be returned under this policy.

This section does not limit any non-waivable statutory consumer rights.

Sizing charts are available on the applicable product pages. Please review the sizing chart and product measurements before placing an order.

Because garments are made to order, we cannot generally offer a return, refund, or exchange when the customer selects the wrong size. If we send a size different from the size ordered, contact us within 30 days after delivery and provide your order number and photographs showing the issue.

If you need a different size because the original size selection was incorrect, you may place a new order. A new order is subject to the price, availability, and shipping terms shown at the time it is placed.

We do not offer exchanges for:

• A change of mind;
• Customer preference;
• An incorrectly selected size;
• An incorrectly selected color or style; or
• Any other reason unrelated to an error or defect attributable to T-Shirt Cravers, LLC or our fulfillment process.

If we sent the wrong item, or if an item is damaged, misprinted, or defective, we may provide a replacement through Printify's reprint or replacement process. A replacement is not an exchange for a different size or design chosen by the customer.

Customers who want a different size or design should place a new order.

You may request cancellation of an order by emailing support@tshirtcravers.com with your order number as soon as possible after placing the order.

We will cancel the order and issue a full refund, including original shipping charges, if the cancellation request is received and processed before the order enters production.

Once production, printing, or fulfillment has begun, cancellation may not be possible because the item is being made specifically for the order. If production has begun, contact us anyway. We will review the order status and let you know whether cancellation remains possible.

If an order cannot be fulfilled, is canceled by us, or is delayed beyond the applicable shipping requirements and you do not agree to the delay, we will provide any refund required by applicable law.

Contact support@tshirtcravers.com within 30 days after delivery. Please include:

1. Your full name;
2. Order number;
3. The email address used for the order;
4. A description of the problem;
5. Clear photographs of the item;
6. Photographs of the packaging and shipping label, if relevant; and
7. Any other information reasonably needed to evaluate the issue.

Please keep the item and packaging until we tell you whether a return is necessary. We may be unable to evaluate or resolve a claim without sufficient information.

After review, we will provide next steps. Those steps may include a Printify reprint or replacement request, a return authorization, a refund, or another legally required remedy.

If tracking shows that a package has not arrived, appears to be lost, or was delivered to the wrong location, contact support@tshirtcravers.com promptly and within 30 days after the expected delivery date, when possible. Include your order number and tracking information.

We may ask you to:

• Check with household members, neighbors, building management, or a mailroom;
• Confirm that the shipping address on the order was correct;
• Contact the carrier;
• File or assist with a carrier claim; and
• Provide information reasonably required by Printify or the carrier.

If the carrier confirms that a package was lost or mis-delivered and the issue was not caused by an incorrect or incomplete address supplied by the customer, we will work with Printify and the carrier toward an appropriate resolution, which may include a replacement or refund.

A package marked as delivered but missing from the delivery location may require a carrier investigation before a replacement or refund is approved. We are not responsible for theft occurring after confirmed delivery, except to the extent applicable law requires otherwise.

These provisions do not limit rights that apply when an order was not delivered as required by law.

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, unit, suite, postal code, and any other information needed for delivery.

If an order has not entered production, contact us immediately at support@tshirtcravers.com to request an address correction. We cannot guarantee that an address can be changed after an order is submitted.

If an order is shipped to an incorrect or incomplete address supplied by the customer, or if delivery is refused or unavailable because of customer-provided address information, the customer may be responsible for:

• Additional shipping or reshipping costs;
• Carrier return-to-sender charges;
• Customs, duties, or other charges assessed because of the address or delivery issue; and
• Any difference in product or shipping cost for a replacement order.

If a package is returned to us or Printify because of an incorrect address or refusal of delivery, contact us within 30 days after the return or failed delivery notice. We will review the available options. A refund may exclude original shipping charges and return-to-sender costs unless applicable law requires otherwise.

Production and delivery estimates are estimates, not guarantees. Delays may occur because of production demand, carrier disruption, weather, customs, inaccurate address information, or circumstances outside our reasonable control.

Our Shipping Policy contains additional information about production, delivery estimates, tracking, customs, duties, and delivery issues. This Return Policy should be read together with the Shipping Policy, the Terms and Conditions, and the Privacy Policy.

If we cannot ship an order within the time promised, or within any period required by applicable law, we will provide any notice, cancellation option, refund, or other remedy required by law.

Approved refunds are issued to the original payment method, unless applicable law requires or permits another method.

We generally process approved refunds within 5-10 business days after approval. Your bank, card issuer, Etsy, WooCommerce, or other payment provider may require additional time to post the refund to your account.

Original shipping charges are refunded when:

• We approve a refund for an item that arrived damaged, defective, misprinted, or materially incorrect;
• We approve cancellation before the order enters production;
• The entire order is canceled because we cannot fulfill it; or
• Applicable law requires the original shipping charges to be refunded.

For a partial refund, we may refund only the affected item and the portion of shipping charges required by applicable law or reasonably attributable to that item.

Refunds for orders placed through Etsy may be processed through Etsy. Refunds for orders placed through the WooCommerce storefront may be processed through WooCommerce or its applicable payment processor.

Unless applicable law provides otherwise, made-to-order items are not returnable for a change of mind, customer preference, or incorrect size.

Items identified at the time of purchase as final sale, clearance, promotional, or otherwise non-returnable are not eligible for voluntary returns or exchanges for those reasons. However, final-sale or discounted status does not eliminate rights relating to:

• Defective or unsafe products;
• Misprints;
• Incorrect or materially different items;
• Non-delivery;
• Fraud or unauthorized transactions; or
• Any consumer guarantee or other right that cannot legally be excluded or limited.

If a product page or checkout page includes terms that are more favorable than this policy, those terms will apply to that purchase.

Nothing in this Return Policy excludes, restricts, or replaces any consumer guarantee, warranty, right of withdrawal, cancellation right, refund right, repair right, replacement right, or other protection that cannot legally be excluded or limited.

The 30-day reporting period in this policy is our standard voluntary process for reporting product problems. It does not reduce a longer or different period provided by applicable law.

Orders currently placed through Etsy may also be subject to Etsy's terms, buyer protections, payment rules, and case procedures. Orders placed through the T-Shirt Cravers WooCommerce storefront, when available, may be subject to the applicable WooCommerce payment processor's terms.

If a platform policy provides a remedy that is more favorable to the customer, that remedy may be available in addition to the remedies described here. Nothing in a platform policy or this Return Policy limits rights that apply under law.

This Return Policy should be read together with:

• The Shipping Policy;
• The Terms and Conditions; and
• The Privacy Policy.

If there is a conflict between this Return Policy and a non-waivable legal requirement, the legal requirement controls. If there is a conflict between this Return Policy and a specific order confirmation or product-page term, the specific term will apply only to the extent permitted by law.

For all return, replacement, refund, cancellation, delivery, or order questions, email support@tshirtcravers.com with your order number.